Effective Date: April 15, 2026

At Brands & Friends, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, place an order, or communicate with us.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

• Full name
• Phone number
• Email address (if provided)
• Delivery address
• Billing details (if applicable)

Order Information

• Purchased items
• Order value
• Delivery preferences
• Payment method (Cash on Delivery)

Technical Information

• IP address
• Browser type
• Device type
• Website activity (pages visited, clicks, time spent)

Communication Information

• Messages sent via WhatsApp, Instagram, Facebook, email, or website forms

How We Use Your Information

We use your information to:

• Process and deliver orders
• Contact you regarding your purchase
• Provide customer support
• Improve our website and services
• Prevent fraud or fake orders
• Send promotions or updates (only where permitted)

Cash on Delivery Orders

For Cash on Delivery purchases, your name, phone number, and delivery address may be shared with our courier partners solely for delivery purposes.

Sharing Your Information

We do not sell or rent your personal data.

We may share information only with trusted third parties when necessary, including:

• Delivery companies
• Website hosting providers
• Payment/accounting service providers
• Legal authorities if required by law

Data Security

We take reasonable technical and administrative measures to protect your information from unauthorized access, misuse, loss, or disclosure.

However, no website or internet transmission is completely secure.

Cookies & Tracking Technologies

Our website may use cookies or similar tools to:

• Improve browsing experience
• Remember cart/session preferences
• Analyze traffic and performance
• Support advertising campaigns

You may disable cookies in your browser settings, but some website functions may be limited.

Marketing Communications

We may send promotional messages through email, SMS, or WhatsApp if you contact us or subscribe.

You may opt out at any time by contacting us or unsubscribing where available.

Your Rights

You may request to:

• Access your personal data
• Correct inaccurate data
• Delete your data (where legally possible)
• Stop marketing communications

To make a request, contact us through our official channels.

Data Retention

We retain customer information only as long as reasonably necessary for:

• Order fulfillment
• Customer service
• Legal / tax / accounting purposes
• Fraud prevention

Third-Party Links

Our website or social media may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Privacy

Our services are not intended for children under 13 without parental supervision.

Changes to This Policy

Brands & Friends may update this Privacy Policy at any time. Updated versions will be posted on this page with the effective date.

Contact Us

Brands & Friends
For privacy requests or support, contact us via:

• WhatsApp
• Instagram
• Email
• Website Contact Form